Service providers are nowadays focused on how best to offer value for money products and services. The healthcare industry has not been exempted from this. After all, they provide an essential service that dictates the lives of billions of people. One of the ways that this has been enhanced is through the use of medical patient software. For most practices in the modern world, this has moved from simply being just another feature that the practice has to a must-have one.
Medical patient software allows for the practice’s or hospital’s administrators to communicate and send our reminders on regular basis on the time and place of the appointment. They can also communicate on any changes if any. The most common methods of sending out reminders are via phone call, message, email, or a notification through the software application.
But the question remains, which of them is the best and the most effective? We got to hear from one of our patients who provided us with the following feedback. We make a disclaimer that we will keep the details of our patient as well as the medical condition confidential and focus only on the experience with the subject question.
The Patient’s perspective
The disease has the ability to disorient even the most organized of people. I was such a person before the disease. My boss and my colleagues would praise me with regards to my promptness as well as how smoothly things run when I was in charge. However, all that changed when I was diagnosed with a chronic disease. And while I had booked appointments with my normal doctor, I would either go on the wrong day or the wrong hour too often. But with the integration of doctor remainder systems in the industry, I have found out that this has become easier for me.
As a repeat patient at the doctor’s office, the most appropriate and effective reminder is the appointment call and recall reminders. There is something about the doctor or the administrator’s cool and professional voice that makes me want to be on time and on the right day. A call reminder also gives you the chance to immediately confirm your appointment or ask for a change. With email or text, you can read the message and fail to reply to it.
Call reminders also add in a personal touch.
A hospital call also allows the hospital to throw in questions on customer satisfaction and on the efficiency of services. While this might be possible through email or messages, the use of my voice allows me to communicate my thoughts on the matter clearly.
Over the years, I have missed fewer and fewer appointments, becoming more dependent on this digital software and reminder to get where I need on time. I would definitely recommend it.